Roadside assistance is a service provided to drivers that may include the following:
Emergency Edge covers several concerns that a driver may possibly experience while on the road. The most common concerns include:
For the aforementioned services, a contractor of the Edge service company drives to the automobile needing service in order to offer assistance. Depending on the type of assistance needed will determine the measures taken to assist the driver and services required.
If a drive experiences a flat tire, a contractor for the edge company can meet the driver to make repairs or change the tire. If there is not a wrench jack or tire winch handle available, the driver and automobile will be transported to the proper facility for the required tire repairs. The cost of repairing and/or replacing the tire is the driver's responsibility. However, there may or may not be an additional charge for the transportation service.
In the event that the vehicle needs to be transported and/or towed, any keys that remain inside of the automobile are retrieved by the wayside service professionals. Manufacturer approved tools may be used to retrieve the keys from the automobile. If a driver has misplace their keys, a locksmith is sent to re-key the vehicle. The driver and/or owner of the vehicle will be accountable for the locksmith services and the new set of keys.
If a vehicle experiences a mechanical failure, the driver may choose a wayside help supplier. A service truck will be dispatched to transport the driver, and their vehicle, to a repair facility. Oftentimes, the route is predetermined. In the case of a tow, the driver may or may not be accountable for the towing costs. The cost factor is determined by the driver's roadside assistance program and service arrangement. However, the driver is accountable for any mandatory repairs done to the vehicle.
In the case that a vehicle runs out of fuel, a wayside help company may be contacted to deliver a fuel replacement. The quantity of fuel, usually around 3 gallons, is an amount that permits the driver to travel to the nearest gas station to purchase any additional fuel. With most wayside service plans, the value of fuel will be enclosed within the membership.
In the case of a dead battery, a wayside help service will offer assistance by sending a service truck to jump-start the vehicle. It’s not necessary for the driver to have their own jumper cables. Most service professionals will clean the driver’s battery terminals in order to jump-start the vehicle. Oftentimes, there is no charge for this service.